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Returns Optimum


We guarantee your satisfaction by offering a 30-day money back guarantee on all Optimum Products, for our quality appliances. We want our customers to be 100% satisfied with their experience and purchase.

We encourage customers to prepare the product and test our quality appliances within your own home or commercial environment. This 30-day trial demonstrates our confidence in the entire Optimum line of quality appliances.

If you purchase a quality appliance, but find it does not meet your expectations within 30 days of purchase, you can contact us and we will provide the return details. (The customer is liable for the return postage)

Returns must be sent back to the supplier within 5 working days, otherwise returns cannot be accepted within the 30 day money back guarantee. If you are unable to meet this 5-day deadline for important reasons, please contact us.

We will provide a refund of the full purchase amount to you in 5-10 business days once the unit has been received. The return process is simple and easy.

To return your appliance simply contact us.

Terms and conditions:

  1. We provide products to any customer participating in this offer through the below terms and conditions:
  2. This offer applies to new customers only and is available on the first purchase of an appliance. Offer does not transfer to product changes or upgrades post-sale. Please note that we will not cover the cost of your return postage.
  3. All original packaging, including brown shipping carton must be retained to be eligible for this complete offer (i.e. as the product arrived on your doorstep it must be returned to us for 100% refund).
  4. We will not provide additional packaging for lost or damaged original packaging, if original packaging has been discarded customer must supply adequate packaging to safely return the appliance.
  5. Any product returned without original packaging can still be accepted however postage costs to and from customer cannot be refunded, only the product purchase price (no shipping) cost less the return cost of $19 will be refunded.
  6. The product should be reasonably clean and free of any scuffs or marks. Cosmetic changes, such as discolouration (Grinding specific herbs and spices in the jug will result in cosmetic marring of the jug shell and may cause the blades to wear prematurely) or the effects of the use of abrasives or cleaners or food build-up means that the affected part has to be replaced and the amount will therefore have to be deducted from the refund.

  7. There should be no damage present to the machine, internal or external.

  8. On return the appliance must operate in the same manner as intended and not have been opened and/or modified in any way from its original specification unless notified previously.

  9. Any machine that is customer-damaged cannot be accepted and will not be refunded.
  10. Any product returned in unsuitable condition will incur costs of $19 freight to be returned to the customer, this is payable before the product is returned and no refund will be given.
  11. Any appliance returned under this guarantee should be returned, in full, with no missing parts.
  12. Appliances returned with missing parts or accessories (e.g. a blender returned without a tamper or lid) will have the part replaced with a brand new one and the full retail value of the item as indicated on our Website deducted from the refund amount.
  13. We cannot accept any missing parts returned separately if they have been forgotten, regardless of whether or not the customer offers to pay the postage for the missing part returns are only processed once receipted and cannot be revisited.
  14. Collection by courier is unable to be arranged from customer’s location; if customers require this service it will be entirely at their own cost using their own provider.
  15. This guarantee is not transferable beyond the exceptions listed in the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010.
  16. This guarantee does not imply, intend to or detract any consumer rights listed in and able to be enforced from Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010, any condition which is found to be in breach of the consumer law, the single condition shall be void only and all other conditions remain in place.
  17. By taking up our offer and purchasing a product covered by this guarantee the customer automatically agrees to their rights and obligations if desiring to claim under this guarantee.

optimum thermocook 30 day guarantee

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