RETURN POLICY

We are pleased to offer return policy on most products. This means that if you change your mind, we can offer you a full refund minus a fee for shipping and administration costs.

All we ask is that you give us an opportunity to discuss with you the concerns you have with the product prior to refund or exchange. We may be able to help you through any problems you are experiencing.

Eligible products, maximum time limits and fees are listed in the table below.

ELIGIBLE PRODUCTS, MAXIMUM TIME LIMITS & FEES

Our return policy lasts for a particular number of days, on a particular range of products, with a particular fee payable.

If the product is not listed in Table 1.1 below, unfortunately, we cannot offer you a refund or exchange unless for warranty purposes.

If the maximum days listed in Table 1.1 have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange, unless for warranty purposes.

The fee payable on your refund or exchange is listed in Table 1.1 below.

Table 1.1 Maximum Number of Days and Fees to Return Items

• Angel - Not Eligible
• BioChef - 30 Days / $20 fee
• Devanti - 14 Days / 15% fee plus postage
• Greenfingers - 14 Days / 15% fee plus postage
• Greenpower - Not Eligible
• Greenstar - 30 days / 10% fee
• Hurom - Not Eligible
• Joraform - Not Eligible
• Kuvings - 7 Days / $20 fee
• Optimum - 30 Days / No fee
• Oscar - 30 Days / $20 fee
• Santos - Not Eligible
• Sedona - 30 days / 10% fee
• Soga - 7 Days / 5% fee
• Vegebox - 30 Days / $20 fee
• Vitamix - 30 days / 10% fee

SENDING RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned to us in an undamaged condition, and in the original packaging. There must be no writing on the original box, and it must be packaged inside a separate master box.

We will not accept returns on used products.

To complete your return, we require a receipt or proof of purchase, a note explaining the reason for the return and your contact details.

Please do not send your purchase back to the manufacturer.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at returns@justjuicers.com.au

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at returns@justjuicers.com.au. Contact us for the exact address to ship your item to.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you'd receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.

SHIPPING

To return your product, contact us for an exact address to send your item to. You should mail your product to this address.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ADMINISTRATION FEES

Returns fees payable by the customer are to cover shipping, administration and restocking costs. However the return is for warranty or repair reasons, the return fee may be wavered.

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HOW LONG DOES IT TAKES TO RECEIVE MY ORDER?

The estimated delivery time frames are:

• For customers in VIC, approximately 3 - 5 working days;
• For customers in NSW, SA, ACT, approximately 4 - 8 working days;
• For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.

NOTE:

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

MELBOURNE DISTRIBUTION CENTRE

Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.

We work with four couriers to provide the most efficient delivery service with the most reasonable price and quickest service.

 

AUSTRALIA POST

Item that weighs 22 kg or less will be dispatched with eParcel - that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post Tracking Website.

The below table is for your reference to Australia Post’s expected delivery time.

 

Sending parcels within the same state:

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	3-4 days
	Between a metropolitan area of a capital city and country locations	3-4 days
	Between country locations	4-5 days

Sending parcels to other states:

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	3-5 days (between metropolitanareas)
	Melbourne / Brisbane; Melbourne / Tasmania;	4-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

 

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.

 

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

 

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

 

Delivery Issues

Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

Inaccurate Address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office.

If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

All items

State	Postcode	Suburb
SA	5701	WOOLUNDUNGA
WA	6740	DRYSDALE RIVER
WA	6740	MITCHELL PLATEAU
WA	6740	OOMBULGURRI
WA	6740	KALUMBURU
WA	6740	PRINCE REGENT RIVER
WA	6740	WYNDHAM
WA	6743	WARMUN
WA	6743	CAMBRIDGE GULF
WA	6743	LAKE ARGYLE
WA	6743	DURACK
WA	6743	GIBB
WA	6743	KUNUNURRA
TAS	7151	HEARD ISLAND
TAS	7151	DAVIS
TAS	7151	MAWSON
TAS	7151	MACQUARIE ISLAND
TAS	7151	MCDONALD ISLANDS
TAS	7151	CASEY

Bulky items

State	Postcode
NT	0800-0999
NSW	2641,2717, 2831, 2898, 2899
QLD	4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959
QLD	4806-4899, 4900-4999, 9960-9999
SA	5701
WA	6055
TAS	7151
WA	6215-6699
WA	6700-6799