WARRANTY INFORMATION

The Kuvings Warranty process is very simple and efficient. If you have any questions please do not hesitate to call Kuvings, there is not much that they can’t  solve over the phone. However going through the FAQ’s will eliminate most warranty claim questions.

Spare parts and accessories are available on the Kuvings Australia Spare Parts Page.

Any questions? call Kuvings Australia on (02) 9798 0586.

Warranty Claims

To make a warranty claim simply fill out the Online Warranty Claim Form. 

WARRANTY REGISTRATION

Have you registered your Kuvings product? If not please do so at the Kuvings Warranty Registration Page before making any warranty claim.

AUSTRALIAN ONLINE STORE

We are an Australian online store and only deliver to Australian locations.

AUSTRALIA WIDE SHIPPING

We offer FREE SHIPPING on all products listed on this website.

While we try our best to ship our products to as many locations Australia wide as possible, please understand that we may be unable to deliver to some remote rural and offshore locations.

SHIPPING METHODS

DELIVERY TIME

Orders are typically shipped 1 business day after receiving payment. Most products take 3-5 business days for delivery. However we do try hard to deliver faster, and often succeed. We want to get your new juicer to you as fast as possible!

Below are approximate delivery times for areas across Australia, from time of despatch.

• QLD Metro 1-5 business days
• QLD Regional 6-8 business days 
• NSW Metro 1-5 business days
• NSW Regional 6-8 business days 
• ACT Metro 1-5 business days
• ACT Regional 4-6 business days 
• VIC Metro 1-5 business days
• VIC Regional 6-8 business days 
• NT Metro 5-10 business days 
• NT Regional 8-10 business days 
• SA Metro 1-5 business days
• SA Regional 6-8 business days 
• WA Metro 5-10 business days 
• WA Regional 8-10 business days 
• TAS Metro 3-7 business days 
• TAS Regional 8-10 business days 

Once your order has been dispatched, we will send an email to you with your order tracking number and the courier contact number so you can make contact with them regarding delivery if required. This email will give you an online link to track your order from despatch to delivery. Here you can see the estimated delivery date.

Normally we'll send you another email the day before deliver to let you know the delivery is coming tomorrow.

COURIER CONTACT

Depending on where you live, the delivery company may be in contact with you by phone to organise a convenient time to deliver your product. If you can’t answer the phone when our delivery driver calls you, they will leave a message with their return phone number, and they will keep trying to contact you periodically to organise a suitable time for delivery.

In most cases, the delivery company will not deliver on the weekend or public holidays.

If you have not received your order within the days specified please contact the courier directly, or our online department at sales@justjuicers.com.au

SPECIAL DELIVERY INSTRUCTIONS

The delivery company will only deliver the product; they will not bring the product into your home unless special arrangements have been made. Please contact us at info@justjuicers.com.au if you would like to discuss unique delivery options.

When you check out your order, you will also be allowed to leave any special instructions for the delivery person. Please ensure that you enter any relevant details required for safe delivery to your address.

OFFSHORE LOCATIONS

We do not ship to small offshore Australian locations, e.g. Lord Howe Island.

Free Delivery

Postage costs are on us... all the time.

Fast Shipping

Products normally ship 1-2 days after ordering and delivered 3-5 days after shipping. Unless you live in the middle of nowhere, that may take longer!

Quality Products

We source only the best health products from around the globe. 

Easy Returns

30-day money-back guarantee on most items.

Price Match Guarantee

If you find a cheaper price, we'll match it.

Personal Customer Support

From finding your product to after-sales support, you can deal directly with us. We take pride in offering a personalised service.

We Know Juicing

We grow veggies, make fresh juice and smoothies. We love trying new recipes and juice fasts. It's no surprise that we know a lot about juicers and blenders. We're the juicing experts!

 

WHAT'S SO GOOD ABOUT KUVINGS JUICERS?

• Kuvings won the Consumer choice recommended by Choice Magazine in Australia in November 2018, 2017, 2016 and 2014.
• Kuvings have won more coveted design awards than any other juicer brand. Examples include ‘iF Design Awards,’ ‘Red Design Awards’, ‘Spark Design Awards’, International Geneva Invention Fair and Pittsburgh Fair.
• Kuvings have been innovating household appliances since 1978.
• Kuvings is a truly iconic global brand, represented in over 80 countries with over 1,400 patents.
• Kuvings Juicers are made in South Korea for excellent manufacturing quality.
• Kuvings manufacture their own electric motors for stronger high-performance motors than any other brand.

Highest Nutrition - Low speed prevents heat buildup and minimises juice oxidation—the low speed results in the highest quality juice with maximum nutrients and natural enzymes.

Immune System Boost - Maximum nutrients help to heal, cleanse and detox your body, boosting your overall health. And the abundance of natural enzymes will energise and boost your immune system.

Increased Energy Levels - Cold-pressed juice gives you potent and instant effects, giving you an immediate energy kick after drinking it.

Easy to Digest - The fibrous pulp is removed from the fruit and vegetables, and the digestive system does not need to break down the fibre. Thus your body uses less energy to digest the juice.

Better Tasting - Sweeter juice due to low friction. It looks better too!

Quiet - Slower operating speeds mean quieter juicing.

Maximum Shelf Life of Juice - Up to 72 hours in the refrigerator.

 

 

 

 

 

 

OUR PROMISE - 30-DAY MONEY BACK GUARANTEE

We guarantee your satisfaction by offering a 30-day money back guarantee on all Optimum Products, for our quality appliances. We want our customers to be 100% satisfied with their experience and purchase.

We encourage customers to prepare the product and test our quality appliances within your own home or commercial environment. This 30-day trial demonstrates our confidence in the entire Optimum line of quality appliances.

If you purchase a quality appliance, but find it does not meet your expectations within 30 days of purchase, you can contact us and we will provide the return details. (The customer is liable for the return postage)

Returns must be sent back to the supplier within 5 working days, otherwise returns cannot be accepted within the 30 day money back guarantee. If you are unable to meet this 5-day deadline for important reasons, please contact us.

We will provide a refund of the full purchase amount to you in 5-10 business days once the unit has been received. The return process is simple and easy.

To return your appliance simply contact us.

Terms and conditions:

1. We provide products to any customer participating in this offer through the below terms and conditions:
2. This offer applies to new customers only and is available on the first purchase of an appliance. Offer does not transfer to product changes or upgrades post-sale. Please note that we will not cover the cost of your return postage.
3. All original packaging, including brown shipping carton must be retained to be eligible for this complete offer (i.e. as the product arrived on your doorstep it must be returned to us for 100% refund).
4. We will not provide additional packaging for lost or damaged original packaging, if original packaging has been discarded customer must supply adequate packaging to safely return the appliance.
5. Any product returned without original packaging can still be accepted however postage costs to and from customer cannot be refunded, only the product purchase price (no shipping) cost less the return cost of $19 will be refunded.

6. The product should be reasonably clean and free of any scuffs or marks. Cosmetic changes, such as discolouration (Grinding specific herbs and spices in the jug will result in cosmetic marring of the jug shell and may cause the blades to wear prematurely) or the effects of the use of abrasives or cleaners or food build-up means that the affected part has to be replaced and the amount will therefore have to be deducted from the refund.

7. There should be no damage present to the machine, internal or external.

8. On return the appliance must operate in the same manner as intended and not have been opened and/or modified in any way from its original specification unless notified previously.

9. Any machine that is customer-damaged cannot be accepted and will not be refunded.
10. Any product returned in unsuitable condition will incur costs of $19 freight to be returned to the customer, this is payable before the product is returned and no refund will be given.
11. Any appliance returned under this guarantee should be returned, in full, with no missing parts.
12. Appliances returned with missing parts or accessories (e.g. a blender returned without a tamper or lid) will have the part replaced with a brand new one and the full retail value of the item as indicated on our Website deducted from the refund amount.
13. We cannot accept any missing parts returned separately if they have been forgotten, regardless of whether or not the customer offers to pay the postage for the missing part returns are only processed once receipted and cannot be revisited.
14. Collection by courier is unable to be arranged from customer’s location; if customers require this service it will be entirely at their own cost using their own provider.
15. This guarantee is not transferable beyond the exceptions listed in the Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010.
16. This guarantee does not imply, intend to or detract any consumer rights listed in and able to be enforced from Australian Consumer Law Schedule 2 of the Competition and Consumer Act 2010, any condition which is found to be in breach of the consumer law, the single condition shall be void only and all other conditions remain in place.
17. By taking up our offer and purchasing a product covered by this guarantee the customer automatically agrees to their rights and obligations if desiring to claim under this guarantee.